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Communication: Journal Prompt 63 – Staff help

Write a letter or an email to a company praising a member of their staff who recently helped you. Draft it out in your journal first. Report back to journal.

Dear Bank 111,

I wanted to write this letter to commend TS for her help in refinancing my car.  I am 100% certain that I spent more time worrying about it than it took to actually get it done, thanks to TS.  The amount of money saved will make a big difference to my monthly expenses and I appreciate her help with my situation.  She should be commended for her great customer service, with being clear about the terms and options for me to make the decision without any pressure to do what was best for me.

Thank you,